Refund policy

Return, Exchange and Refund Policy

Shop Santé reserves the right to refuse the return, exchange or refund of any products that do not correspond to the terms of the return, exchange and refund policy.

It should be noted that all products in the bulk category are final sales due to the sanitary constraints surrounding the product.

Returns

Shop Santé only accepts returns of goods in their original condition and packaging, and accompanied by the original invoice, within a maximum period of 30 days.

The products must be returned to the branch where the purchase was made, if the product was purchased online, please contact us by email at info@shopsante.ca.

It should be noted that delivery costs are at the customer's expense for any exchange or refund. If we made a mistake with your order, contact us by email at info@shopsante.ca.

Trades

Shop Santé undertakes to exchange the goods in their original condition and packaging, having not been opened or consumed.

Refunds

Shop Santé undertakes to reimburse the goods in their original condition and packaging, which have not been opened or consumed.

Undesirable side effects

Shop Santé is not responsible for side effects following the use of a product, or following the use of a product contrary to the manufacturer's recommendations. If so, please contact us at info@shopsante.ca.