It is important to consult a health professional before consuming these products, to ensure that everything is suitable.

It is not possible to cancel an order once it has been shipped. For cancellations, please contact us at info@shopsante.ca or 1-877-404-8194. Shop Santé cannot guarantee cancellation.

Free gifts are offered when an invoice reaches a certain amount. It is possible to select the free gift before proceeding to the payment of your order.

Unfortunately, it cannot be added once the order has been placed.

*Shop Santé reserves the right to withdraw free gifts, subject to one per order.

Gift cards purchased in-store are applicable to future purchases in our boutiques only.

Bulk supplements are good for 2 years, if stored in a cool, dry environment. They may lose their effectiveness after 1 year and 6 months.

Our smart team will get back to you as soon as possible. Expect a maximum response time of 24 to 48 hours, excluding weekends. Please note that a single e-mail is preferable for a rapid response at info@shopsante.ca or .1877-404-8194.

*For all questions regarding your order, we suggest you prioritize communication by email, no need to use other platforms (Instagram, Facebook, Messenger).

It is impossible for us to know the return date of a product. It depends on our suppliers, and can take up to a few weeks. However, it is possible to subscribe to our e-mail notification service by clicking on "Notify me of stock status".

When the order is ready, a confirmation e-mail is sent. It takes a few hours to prepare an order at the branch. It is always possible to contact the branch to find out the status of the order if the e-mail is not received.

Our shipping times are 1-3 business days for online orders. Please note that delivery times are 1-4 business days with Canada Post and 1-2 business days with Livrapide.

BCAAs are amino acids containing leucine, isoleucine and valine. They are essential, meaning they cannot be produced by your body and must be obtained from food. BCAAs strengthen muscles, reduce muscle fatigue and ease muscle soreness.

EAA, or essential amino acids, refer to the 9 essential amino acids present in muscle proteins. Proteins are in fact made up of 20 amino acids, 9 of which the body cannot synthesize on its own. They improve performance, reduce muscle catabolism, promote muscle mass gain and aid weight loss.

We invite you to contact the stores near you to find out about available positions.

Mix the protein with water, milk of your choice or even your favorite juice! This supplement is a great addition to smoothies, yogurts, oatmeals, desserts and recipes!

As mentioned in our policies, we cannot return, exchange or refund any product based on formulation or taste.
In addition, we cannot take back bulk products due to sanitary constraints related to the product.

In a single order, we pack BULK products of the same flavor in just 1 bag, up to 10lbs!

1 lbs = 454g.

There is probably an out-of-stock item in the shopping cart. Please contact customer service for assistance.

Isolate

Isolate is a milk-based protein powder that has undergone filtration. Protein isolate processing involves separating and collecting the purest protein fractions (90-97%).

This separates the protein from fat, lactose and gluten. As a result, they provide more protein with fewer calories. They tend to be easier to digest, as gluten and lactose have been eliminated as the protein is purified.

*However, it is not recommended for anyone with lactose intolerance.

Whey

Whey is a protein powder derived from milk. It is also known as "whey" or "whey" protein. It contains more calories than isolate, as it has not undergone additional filtration to remove fat and lactose.

*Not recommended for the lactose-intolerant.

Beef

Beef protein is derived from hydrolyzed beef collagen. It is dairy-free and easily digested.

The protein is ideal for people with lactose intolerance.

Vegetable

Vegetable protein is mainly composed of rix, pea and/or hemp protein. It can contain between 50 and 90% protein.

This protein is ideal for vegetarians, vegans and lactose intolerants.

Free shipping is offered on all orders of 99$ and over, before taxes and after rebates.

All in-store purchases must be returned to the branch with the invoice.

Shop Santé only accepts returns in their original condition and packaging, accompanied by the original invoice, within a maximum of 30 days.

Online purchases must be returned by delivery to our address. Shop Santé reserves the right to refuse the return, exchange or refund of any products that do not comply with the terms of this policy.

Shop Santé is not responsible for side effects following the use of a product, or following the use of a product contrary to the manufacturer's recommendations.

*All products in the "Bulk" category are final sales, and cannot be returned, due to sanitary constraints surrounding the product.

The membership card is a branch-only program that allows you to accumulate points: 1$ for 1 point. A 2% discount is then applied to the bill. Points can only be viewed in-store.

During a sale, the price of the products displayed is the discounted price.

It is not possible to combine a promotional code with another, or with items that are already discounted.

In the event of a price display error or computer bug, Shop Santé reserves the right to refund the items in question without notice.

If you have any dietary restrictions, it's your duty to consult the nutritional information sheet for each product to make sure it's right for you. If in doubt, consult a health professional.

The shakes are available in our stores. We offer a new flavor every week. They're made with a protein blend that's a base of dehydrated milk, fiber and ice for the frosted effect.

We Cook meals are available only in our branches. The meals are different every week, and you can follow us on social networks to find out what's new. If you have dietary restrictions or allergies, please consult each product with care.