It is important to consult a healthcare professional before consuming the products to ensure that everything is suitable.

It is not possible to cancel an order once it has been shipped. For cancellations, please contact us at info@shopsante.ca or 1-877-404-8194. Shop Santé cannot guarantee order cancellations.

Free gifts are offered when an invoice reaches a certain amount. You can select the free gift option before proceeding to payment.

Unfortunately, it is not possible to add it once the order has been placed.

*Shop Santé reserves the right to withdraw free items, provided that one is withdrawn per order.

Gift cards purchased in-store are applicable for future purchases in our stores only.

Bulk supplements are good for 2 years if stored in a cool, dry environment. They may lose their effectiveness after 1 year and 6 months.

Our team will get back to you as soon as possible. Please allow 24 to 48 hours for a response, excluding weekends. For a faster response, please send a single email to info@shopsante.ca or call 1-877-404-8194.

*For any questions regarding your order, we suggest you prioritize communication by email; there is no need to use other platforms (Instagram, Facebook, Messenger).

It is impossible for us to know the return date of a product. This depends entirely on our suppliers, and delays can take up to a few weeks. However, you can sign up for email notifications when a product is back in stock by clicking on "Notify me about stock status".

Once your order is ready, a confirmation email will be sent. Order preparation at the branch takes a few hours. If you haven't received the email, you can always contact the branch to check the order status.

Our shipping time is 1-3 business days for online orders. Please note that delivery times are 1-4 business days with Canada Post and 1-2 business days with Livrapide.

BCAAs are amino acids that include leucine, isoleucine, and valine. They are essential, meaning your body cannot produce them and they must be obtained from food. BCAAs strengthen muscles, reduce muscle fatigue, and alleviate muscle soreness.

EAAs, or essential amino acids, refer to the nine essential amino acids found in muscle proteins. Proteins are made up of 20 amino acids, nine of which the body cannot synthesize on its own. They improve performance, reduce muscle catabolism, promote muscle growth, and aid in weight loss.

We invite you to contact the shops near your home to find out about available positions.

Mix the protein with water, milk of your choice, or even your favorite juice! This supplement is a great addition to smoothies, yogurts, oatmeal, desserts, and recipes!

As mentioned in our policies , we cannot return, exchange, or refund a product based on formulation or taste.
Furthermore, we cannot accept bulk products due to health and safety restrictions related to the product.

In a single order, we pack bulk products of the same flavor in just 1 bag, which can weigh up to 10 lbs!

1 lbs = 454g.

There is likely an out-of-stock item in your cart. You can contact customer service for assistance.

Isolate

Protein isolate is a milk-based protein powder that has undergone filtration. The processing of protein isolate involves separating and collecting the purest protein fractions (90-97%).

This process separates the protein from the fat, lactose, and gluten. As a result, they provide more protein with fewer calories. They also tend to be easier to digest because the gluten and lactose have been removed as the protein is purified.

*However, it is not recommended for a person who is lactose intolerant.

Whey

Whey is a powdered protein derived from milk. It is also known as "whey" or "lactose" protein. It therefore contains more calories than isolate because it has not undergone additional filtration steps to remove fat and lactose.

*It is not recommended for a person who is lactose intolerant.

Beef

Beef protein is derived from hydrolyzed beef collagen. It contains no dairy products and is very easily digested.

The protein is perfectly suited for those with lactose intolerance.

Vegetable

Plant-based protein is primarily composed of rice, pea, and/or hemp protein. It can contain between 50 and 90% protein.

This protein is ideal for vegetarians, vegans and those with lactose intolerance.

Free shipping is offered on all orders of $99 and over, before taxes and after discounts.

All purchases made in store must be returned to the branch with the invoice.

Shop Santé only accepts returns of goods in their original condition and packaging, and accompanied by the original invoice, within a maximum period of 30 days.

Online purchases must be returned via delivery to our address. Shop Santé reserves the right to refuse returns, exchanges, and refunds for any products that do not comply with the terms of this policy.

Shop Santé is not responsible for side effects resulting from the use of a product, or from the use of a product contrary to the manufacturer's recommendations.

*All products in the "Bulk" category are final sales and cannot be returned due to health and safety restrictions surrounding the product.

The membership card is an in-store only program that allows you to accumulate points, at a rate of $1 per point. A 2% discount is then applied to your bill. Points can only be viewed in-store.

During a sale, the price of the products displayed is the discounted price.

It is not possible to combine one promotional code with another, or with items that are already discounted.

In the event of a price display error or a computer bug, Shop Santé reserves the right to refund the items in question without prior notice.

For any dietary restrictions, it is your responsibility to consult the nutrition facts panel of each product to ensure it is suitable for you. If in doubt, consult a healthcare professional.

The shakes are available at our branches. We offer a new flavor every week. They are made with a protein blend based on dehydrated milk, fiber, and ice for a frosty effect.

We Cook meals are only available at our locations. The menu changes weekly, so follow us on social media to stay up-to-date. If you have any dietary restrictions or allergies, please review each product carefully.