Terms of service

Terms and conditions of use

1.1 - By accessing, browsing and using our website, you acknowledge that you have read, understood and accepted all the terms and conditions of use and sale, which may be changed at any time.

1.2 - If changes are made, the new version will be available on the website, which we invite you to consult.

1.3 - Shop Santé reserves the right to interrupt or suspend certain functions of the website.

1.4 - The content of our site may include inaccuracies or errors. Shop Santé reserves the right, at any time and without notice, to modify, correct or improve the content.

1.5 - Our site may contain information about products and services that may not be available in all locations. A reference to such product or service on the website does not imply that it will be available.

1.6 - Our website may contain hypertext links to other websites which are not maintained or controlled by Shop Santé. We cannot be held responsible for the content of these websites, nor for the accuracy of such content.

2 - Conditions of sale

2.1 - All orders placed on the Shop Santé website are governed by these terms and conditions of use and sale. By placing an order on our website, you acknowledge that you have read, understood and accepted the conditions of use and sale.

2.2 - When registering on our website, you must ensure the accuracy of your information, and the mandatory data you provide. You must notify Shop Santé of any change of address and other modifications in order to update your information as soon as possible.

2.3 - You must choose a password when you register. This password must remain strictly confidential and must not be shared. You assume full responsibility for the use of your password and all orders placed, even without your knowledge.

2.4 - By placing an order on our website, you agree to abide by the conditions of use and sale. The orders you place will be subject to minimum and maximum limits. Shop Santé offers its products for sale while stocks last.

2.5 - Orders placed on the website are not binding until they have been confirmed by Shop Santé by e-mail. Shop Santé reserves the right to refuse any order without giving any reason. The data recorded by the system constitutes proof of purchase or financial transaction.

2.6 - Orders are subject to delivery charges according to the rates indicated on the website, calculated on the basis of the format, weight and service chosen. Shop Santé reserves the right to modify its prices and delivery charges at any time.

2.7 - All orders placed on the website will be delivered to the address indicated at the time of ordering. Shop Santé will do everything in its power to offer delivery within the time limits indicated.

2.8 - When the order is placed on the website, please allow up to 2 working days for your order to be processed, times may differ during sales and promotional periods.

2.9 - Shop Santé uses a third party for its deliveries, Canada Post. Once the package leaves our facilities, Shop Santé is no longer responsible for the package. Shop Santé is committed to ensuring that all orders leave our facilities in a secure manner.

2.10 - Shop Santé is not responsible for the status of the package at the time of shipment. If a package is lost, broken or stolen in transit, Shop Santé will assist in the investigation to the best of its ability. We strongly suggest that you take out parcel insurance for all your orders. Parcel insurance ensures rapid replacement of your parcel if it is lost by a third party.

2.11 - All orders placed before a sale announced on social networks cannot be refunded, exchanged or credited.

3 - Returns, exchanges and refunds

3.1 - In accordance with our return, exchange and refund policy, Shop Santé reserves the right to refuse the return, exchange or refund of any products that do not comply with the terms of the policy.

3.2 - All products in the "Bulk" category are final sales, and cannot be returned, due to sanitary constraints surrounding the product.

3.3 - Shop Santé will only accept returns of goods in their original condition and packaging, accompanied by the original invoice, within a maximum of 30 days.

3.4 - Products must be returned to the branch where the purchase was made. If the product was purchased online, please contact us by e-mail. Please note that delivery charges are at the customer's expense for any exchange or refund.

3.5 - Shop Santé will exchange or refund goods in their original condition and packaging, unopened and unused.

3.6 - Shop Santé is not responsible for side effects following the use of a product, or following the use of a product contrary to the manufacturer's recommendations. If this is the case, please contact us at info@shopsante.ca.

3.7- Shop Santé undertakes to apply a price adjustment to a discounted item within 10 days of purchase. The original sales receipt must be presented and the reduced price must be in effect.

4 - After-sales service

4.1 - If you have any problems or questions regarding products purchased on the website, please contact us for help or advice.

4.2 - If the problem cannot be resolved by telephone or e-mail, Shop Santé will offer an alternative to help you.

5-Products and information on this site

5.1 - The products, claims and information on this site have not been approved or evaluated by Shop Santé, or any other body, and are not approved to diagnose, treat, cure or prevent any disease. The information provided on this site is for informational purposes only and is not intended to diagnose or replace the advice of a physician, or any other healthcare professional, nor is the information provided on any product label, packaging or description.

5.2 - We advise you to consult a health care professional before taking any supplements, starting a training program, making any changes to your diet before taking any medication, or if you think you have any health problem. We strongly advise you to read and understand the manufacturer's instructions for each product or material before using it.

5.3 - Shop Santé is not responsible for any statements or claims that manufacturers make about their products, nor can we be held responsible for any changes that may be made to them. No refunds will be issued based on formulation, taste or possible negative side effects following the use of a product.

6 - SMS and other communication methods

6.1 - Terms of the SMS/MMS mobile message marketing program. Shop Santé (hereinafter, "We", "Us", "Our") offers a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By choosing to join or participate in any of our Programs, you accept and agree to these Terms and Conditions, including, but not limited to, your agreement to resolve any dispute with us through binding individual arbitration, as set forth in the "Dispute Resolution" section below. This Agreement is limited to the Program and is not intended to modify any other terms and conditions or privacy policy that may govern the relationship between you and us in other contexts.

6.2 - User acceptance: The Program allows users to receive mobile SMS/MMS messages by agreeing to participate in the Program, for example through online registration forms or on request. Regardless of the method you use to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive automatically dialed or pre-recorded mobile marketing messages at the telephone number associated with your registration, and you understand that consent is not required to make a purchase from us. While you consent to receive messages sent using an autodialer, the foregoing should not be construed to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply. Message frequency varies.

6.3 - Withdrawal from the Program: If you do not wish to continue participating in the Program or if you no longer accept this Agreement, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us in order to withdraw from the Program. You may receive an additional mobile message confirming your decision to withdraw. You understand and agree that the above options are the only reasonable methods of opting out. You acknowledge that our text messaging platform may not recognize and respond to unsubscribe requests that alter, change or modify keyword commands: STOP, END, CANCEL, UNSUBSCRIBE or QUIT, such as using different spellings or adding other words or phrases to the order, and agree that Shop Santé and its service providers shall have no liability for not honoring such requests. You also understand and agree that any other method of exclusion, including but not limited to texting words other than those listed above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of exclusion.

6.4 - Program Description: Without limiting the scope of the Program, users who choose to participate in the Program can expect to receive messages regarding the marketing, promotion, payment, delivery and sale of digital and physical products, services and events. Messages may include payment reminders.

6.5 - Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at our discretion. The frequency of daily, weekly and monthly messages may vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

6.6 - Assistance instructions: For assistance with the Program, send an SMS "HELP" to the number that sent you messages or send us an e-mail at info@shopsante.ca. Please note that using this e-mail address is not an acceptable method of opting out of the Program. Opt-outs must be submitted in accordance with the procedures set forth above.

6.7 - MMS Disclosure: The program will send SMS TM (end messages) if your mobile device does not support MMS messaging.

6.8 - Our warranty disclaimer: The program is provided "as is" and may not be available in all regions at all times and may not continue to operate in the event of product, software, coverage or other changes made by your mobile operator. We will not be responsible for delays or failures in the receipt of any mobile message related to this program. Delivery of mobile messages is subject to the efficient transmission of your wireless service provider/network operator and is beyond our control. Operators are not responsible for delayed or undelivered mobile messages.

6.9 - Participant requirements : You must have your own wireless device capable of sending two-way messages, use a participating wireless service provider and subscribe to a wireless service offering text messaging. Not all cell phone providers offer the service required to participate. Check your phone's capabilities for specific text messaging instructions.

6.10 - Age Restriction: You may not use or trade with the Platform if you are under the age of thirteen (13). If you use the Platform and are between thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or exchanging on the Platform, you acknowledge and agree that you are not under thirteen (13) years of age, that you are between thirteen (13) and eighteen (18) years of age and that you have your parent's or legal guardian's permission to use or exchange on the Platform, or that you are of adult age in your jurisdiction. By using or exchanging with the Platform, you also acknowledge and agree that you are authorized by the applicable law of your jurisdiction to use and/or exchange with the Platform.

6.11 - Prohibited content: You acknowledge and agree not to send any prohibited content to the Platform. Prohibited content includes:

• Any fraudulent, slanderous, defamatory, scandalous, threatening, harassing or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred and discrimination based on race, gender, religion, nationality, disability, sexual orientation or age;
• Pirated computer programs, viruses, worms, Trojan horses or other harmful code;
• Any product, service or promotion that is illegal in the place where such product, service or promotion is received;
• Any content involving and/or referring to personal health information protected by the Health Insurance Portability and Accountability Act ("HIPAA") or the Health Economic and Clinical Information Technology Act ("HITEC"); and
• any other content prohibited by applicable law in the jurisdiction from which the message is sent.

6.12- Dispute Resolution: In the event of any dispute, claim or controversy between you and us, or between you and Stodge Inc. d/b/a Postscript or any third party service provider acting on our behalf to transmit mobile messages under the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement or the breach, termination, performance, interpretation or validity thereof, including the determination of the scope or applicability of this arbitration agreement, such dispute, claim or controversy shall, to the fullest extent permitted by law, be determined by arbitration in Montreal, Canada before an arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive law of the Federal Judicial Circuit in which Shop Santé's principal place of business is located, without regard to its conflict of law rules. Within ten (10) calendar days of service of the demand for arbitration on a party, the parties shall jointly select an arbitrator with at least five years' experience in that capacity and who has knowledge and experience of the subject matter of the dispute. If the parties fail to agree on an arbitrator within ten (10) calendar days, a party may request the AAA to appoint an arbitrator, who must meet the same experience requirement. In the event of a dispute, the arbitrator will decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act ("FAA"). The parties also agree that the AAA rules governing emergency relief shall apply in lieu of an application to a court for an emergency injunction. The arbitrator's decision shall be final and binding, and neither party shall have any right of appeal, except as provided in Article 10 of the FAA. Each party shall bear its share of the costs paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order a party to pay all or part of such costs in a well-reasoned decision. The parties agree that the arbitrator shall have the power to award attorney's fees only to the extent expressly authorized by law or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration.

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY THROUGH ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Furthermore, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or collective proceeding.

Except as required by law, neither a party nor the arbitrator may disclose the existence, contents or results of an arbitration without the prior written consent of both parties, except to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect the remaining terms or provisions of this Section and shall not invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute is submitted to a court rather than arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our programs.

6.13 - Miscellaneous: You warrant and represent to us that you have all the rights, power and authority necessary to accept these Terms and to perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise any right hereunder in any respect shall not be deemed a waiver of any other rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect. Any new features, modifications, updates or enhancements to the program will be subject to this agreement, unless explicitly stated otherwise in writing. We reserve the right to modify this agreement from time to time. You will be notified of any updates to this agreement. You acknowledge that it is your responsibility to review this Agreement from time to time and to be aware of any such changes. Your continued participation in the Program after such changes constitutes your acceptance of this Agreement, as amended.

SMS Marketing: With your permission, we may send text messages about our store, new products and other updates. Updates include payment reminders. Webhooks will be used to trigger the payment reminder messaging system.

7 - Future Sales

✔︎ In-store pick-ups will only be processed from Monday. Gift bags will not be available if this option is selected.

✔︎ The gift bag must be added manually at the end of your order, on the freebie page, and this will only be visible when you arrive at the amount after discount on the checkout page, as well as in your order confirmation email.

✔︎ A website update is required in order to activate the sale prices, which is why pre-prepared orders cannot get the offer. You will therefore not be able to prepare your basket in advance.

✔︎ Nothing can guarantee that discounts as well as gift bags will be applied at midnight sharp. An update of the website is necessary for everything to be functional and delays may ensue.

✔︎ If a product becomes unavailable in your order, we reserve the right to refund it. You will still be able to order the item at a later date for the same price.

✔︎ You must make a purchase of 150$ before taxes, after rebates to be eligible for the gift bag.

✔︎ In the event of excessive visitor volume causing server downtime, we will not be held responsible.

✔︎ The processing of your order may take EXCEPTIONALLY up to 3 weeks.

✔︎ Due to the smart sale and the high volume of estimated orders, order preparation time could reach a maximum of 3 weeks.

8 - SPIN YOUR DEAL

• In-store, it's impossible to add products to your order once the wheel has spun.
• In-store, when the wheel lands on a gift, it can be spun again until it lands on a discount.
• Limit of one (1) gift per customer.
• Gifts and quantities vary according to branch availability.
• All products are final sale. No returns or exchanges will be accepted.
• Discounts are not cumulative.
• Discounts vary between 20%, 25% and 30% on the wheel.
• To obtain a gift, you must make a minimum purchase of $25.$

If you can't see the wheel, here's how to solve the problem:

• Open the search engine in ''Incognito'' mode
• Delete all cookies
• Make sure you don't have Ad block or any other ad-blocking software active on our site