Terms of service

Terms of use

1.1 – Following the access, navigation and your use of our website, you acknowledge that you have read, understood and accepted all the conditions of use and sale, to which changes may be made at any time.

1.2 – If changes are made, the new version will be available on the website, which we invite you to consult.

1.3 – Shop Santé reserves the right to interrupt or suspend some of the functions of the website.

1.4 – The content of our site could include inaccuracies or errors. Shop Santé reserves the right, at any time and without notice, to modify, correct or improve the content.

1.5 – Our site may contain information about products and services which may not all be available in all locations. A reference to this product or service on the website does not mean that it will be available.

1.6 - Our website may contain hypertext links to other websites which are not managed or controlled by Shop Santé. We cannot be held responsible for the content of these websites or the accuracy of this content.

2 – Conditions of sale

2.1 – All orders placed on the Shop Santé website are governed by the terms of use and sale. By placing an order on our website, you acknowledge having read, understood and accepted the conditions of use and sale.

2.2 – When registering on our website, you must ensure the accuracy of your information, and the mandatory data you provide. You must notify Shop Santé of any change of address and other modifications in order to update your information as soon as possible.

2.3 – You must choose a password when registering, this password must remain strictly confidential and must not be shared. You assume full responsibility for the use of your password and all orders placed, even without your knowledge.

2.4 – By placing an order on our website, you agree to comply with the conditions of use and sale. The orders you place will be subject to minimum and maximum limits. Shop Santé offers its products for sale within the limits of available stocks.

2.5 – Orders placed on the website do not constitute an obligation until they have been confirmed by Shop Santé by email. Shop Santé reserves the right to refuse an order without providing a reason. The data recorded by the system constitutes proof of purchase or financial transaction.

2.6 – Orders are subject to delivery charges according to the rates indicated on the website, calculated according to the format, weight and service chosen. Shop Santé reserves the right to modify its prices and delivery costs at any time.

2.7 – All orders placed on the website will be delivered to the address indicated when ordering. Shop Santé will do everything in its power to offer delivery within the time indicated.

2.8 – When the order is placed on the website, count up to 2 working days for the processing of your order, the deadlines may differ during the sales and promotion periods.

2.9 – Shop Santé does business with a third party for its deliveries, Canada Post. When the package leaves our facilities, Shop Santé is no longer responsible for the package. Shop Santé is committed to ensuring that all orders leave our facilities safely.

2.10 – All orders placed before a sale announced on social networks cannot be refunded, exchanged or credited.

3 – Return, exchange and refund

3.1 – In accordance with our return, exchange and refund policy, Shop Santé reserves the right to refuse the return, exchange or refund of any products that do not correspond to the terms of the policy.

3.2 – All products in the “Bulk” category are final sales, and cannot be returned, due to the sanitary constraints surrounding the product.

3.3 – Shop Santé only accepts returns of goods in their original condition and packaging, and accompanied by the original invoice, within a maximum period of 30 days.

3.4 – The products must be returned to the branch where the purchase was made, if the product was purchased online, please contact us by email. It should be noted that delivery costs are at the customer's expense for any exchange or refund.

3.5 – Shop Santé undertakes to exchange or refund the goods in their original condition and packaging, which have not been opened or consumed.

3.6 – Shop Santé is not responsible for side effects following the use of a product, or following the use of a product contrary to the manufacturer's recommendations. If so, please contact us at info@shopsante.ca.

4 - After-sales service

4.1 – In the event of any problem or question relating to the products purchased on the website, please contact us for help or advice.

4.2 – If the problem cannot be solved by telephone or email, Shop Santé will offer you an alternative to help you.

5 – Products and information on this site

5.1 – The products, claims and information on this site have not been approved or evaluated by Shop Santé, or any other body, and are not approved for diagnosing, treating, curing or preventing any disease. The information provided on this site is for informational purposes and is not intended as a diagnosis or to replace the advice of a doctor, or any other health professional, as well as for the information present on the label, the packaging or product description.

5.2 – We advise you to consult a healthcare professional before taking any supplements, starting a training program, making any changes to your diet before taking any medication, or if you think you have any health problems. health. We strongly advise you to read and understand the indications of each product or material of the manufacturer before using it.

5.3 – Shop Santé is not responsible for the declarations or claims that manufacturers make about their products, we cannot be held responsible for any changes that may be made. No refunds can be issued based on the formulation, taste or possible negative side effects following the use of a product.

6 – SMS, and other methods of communication

6.1 – Conditions of the marketing program by SMS/MMS mobile messages. Shop Santé (hereinafter, "We", "Us", "Our") offers a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Terms and Conditions of mobile messaging and Privacy Policy (the "Agreement"). By choosing to join or participate in any of our programs, you accept and agree to these terms and conditions, including, but not limited to, your agreement to resolve any disputes with us through arbitration. binding individual as set forth in the "Dispute Resolution" section below. This Agreement is limited to the Program and is not intended to modify any other Terms and Conditions or Privacy Policy that may govern the relationship between you and us in other contexts.

6.2 – User acceptance: The Program allows users to receive mobile SMS/MMS messages by agreeing to participate in the Program, for example through online registration forms or upon request. Regardless of the method you used to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or pre-recorded marketing mobile messages at the telephone number associated with your registration, and you understand that consent is not required to make a purchase from us. Although you consent to receive messages sent using an autodialer, the foregoing should not be construed to suggest or imply that any or all of our mobile messages are sent using a automatic dialing of telephone numbers ("ATDS" or "autodialer"). Message and data rates may apply. The frequency of messages varies.

6.3 - User withdrawal: If you do not wish to continue participating in the Program or if you no longer accept this Agreement, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us in order to withdraw from the Program. You may receive an additional mobile message confirming your decision to withdraw. You understand and agree that the above options are the only reasonable methods to opt out. You acknowledge that our text messaging platform may not recognize and respond to unsubscribe requests that alter, change or modify the commands of the keywords: STOP, END, CANCEL, UNSUBSCRIBE or QUIT, such as using different spellings or the addition of other words or phrases to the order, and agree that Shop Santé and its service providers have no liability for not honoring such requests. You also understand and agree that any other method of opt-out, including but not limited to texting words other than those listed above or verbally requesting any of our employees to removing from our list, is not a reasonable means of exclusion.

6.4 - Description of the Program: Without limiting the scope of the Program, users who choose to participate in the Program can expect to receive messages regarding the marketing, promotion, payment, delivery and sale of products, services and events digital and physical. Messages may include payment reminders.

6.5 - Cost and frequency: Message and data rates may apply. You agree to receive periodic messages at our discretion. The frequency of daily, weekly and monthly messages may vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

6.6 - Assistance Instructions: For assistance with the Program, text "HELP" to the number that messaged you or email us at info@shopsante.ca. Please note that using this email address is not an acceptable method of opting out of the program. Exclusions must be submitted in accordance with the procedures set out above.

6.7 - MMS Disclosure: The program will send SMS TM (end messages) if your mobile device does not support MMS messaging.

6.8 - Our Disclaimer of Warranty: The Program is offered "as is" and may not be available in all regions at all times and may not continue to function if there are any changes to the product, software, coverage or service. other changes made by your mobile operator. We will not be responsible for any delays or failures in receiving any mobile message related to this program. Delivery of mobile messages is subject to the efficient transmission of your wireless service provider/network operator and is beyond our control. Operators are not responsible for delayed or undelivered mobile messages.

  • 6.9 - Participant Requirements: You must have your own wireless device capable of sending two-way messages, use a participating wireless service provider and subscribe to a wireless service offering text messaging service. Not all cell phone providers offer the service needed to participate. Check your phone's capabilities for specific text messaging instructions.

    6.10 - Age Restriction: You may not use or trade with the Platform if you are under the age of thirteen (13). If you are using the Platform and you are between thirteen (13) and eighteen (18) years old, you must have your parent's or legal guardian's permission to do so. By using or trading on the Platform, you acknowledge and agree that you are not under the age of thirteen (13), that you are between the ages of thirteen (13) and eighteen (18), and that you have permission from your parents or legal guardian to use or trade on the Platform, or that you are of adult age in your jurisdiction. By using or trading with the Platform, you also acknowledge and agree that you are permitted by the applicable law of your jurisdiction to use and/or trade with the Platform.

    6.11 - Prohibited content: You acknowledge and agree not to send prohibited content to the platform. Prohibited content includes:

  • Any fraudulent, libelous, defamatory, scandalous, threatening, harassing or stalking activity;
  • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age ;
  • Hacked computer programs, viruses, worms, Trojan horses or other harmful code;
    Any product, service or promotion that is illegal where such product, service or promotion is received;
  • Any content involving and/or referencing personal health information protected by the Health Insurance Portability and Accountability Act ("HIPAA") or the Economic Health Information Technology Act and Clinical (“HITEC”); And
    any other content prohibited by applicable law in the jurisdiction from which the message is sent.

    6.12- Dispute Resolution: In the event of any dispute, claim or controversy between you and us, or between you and Stodge Inc. d/b/a Postscript or any other third party service provider acting on our behalf to deliver the Mobile Messages under the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement or the breach, termination, performance, construction or validity thereof, including including determining the scope or applicability of this Agreement to Arbitrate, such dispute, claim or controversy shall, to the fullest extent permitted by law, be determined by arbitration in Montreal, Canada before an arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive law of the federal judicial circuit in which Shop Santé's principal place of business is located, without regard to its conflicts of law rules. Within ten (10) calendar days of service of the demand for arbitration on a party, the parties shall jointly select an arbitrator with at least five years of experience in that capacity and who has knowledge and experience of subject of the dispute. If the parties do not agree on the selection of an arbitrator within ten (10) calendar days, a party may request the AAA to appoint an arbitrator, who must meet the same requirement of experience. In the event of a dispute, the arbitrator will determine the enforceability and interpretation of this arbitration agreement pursuant to the Federal Arbitration Act (“FAA”). The parties also agree that the AAA's rules governing emergency protective measures apply in lieu of seeking an emergency injunction from a court. The arbitrator's decision will be final and binding, and neither party will have any rights of appeal, except as provided in FAA Section 10. Each party will bear its share of the costs paid for the arbitrator and the administration of the arbitration; however, the arbitrator will have the power to order a party to pay all or part of these costs in the context of a well-reasoned decision. The parties agree that the arbitrator has the authority to award attorneys' fees only to the extent expressly permitted by law or contract. The arbitrator has no authority to award punitive damages, and each party hereby waives any right to seek or recover punitive damages with respect to any Dispute resolved by arbitration.

Except as required by law, neither a party nor the arbitrator may disclose the existence, content, or results of an arbitration without the prior written consent of both parties, except to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect the other terms or provisions of this Section and shall not invalidate or render unenforceable such term or this provision in any other jurisdiction. If for any reason a dispute proceeds to court rather than arbitration, the parties hereby waive any right to a jury trial. This arbitration provision will survive any cancellation or termination of your agreement to participate in any of our programs.

6.13 - Miscellaneous: You warrant to us and represent that you have all the rights, power and authority necessary to accept these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in performance of these obligations will not place you in breach of any other contract or obligation. The failure of either party to exercise any right hereunder in any respect shall not be deemed a waiver of any other rights hereunder. If any provision of this Agreement is held to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary for this Agreement to otherwise remain in full force and effect. Any new functionality, modification, update or improvement of the program will be subject to this agreement, unless expressly stated otherwise in writing. We reserve the right to modify this Agreement from time to time. Any updates to this contract will be communicated to you. You acknowledge that it is your responsibility to review this Agreement from time to time and become aware of any such modifications. By continuing to participate in the Program after such modifications, you agree to this Agreement, as modified.

SMS Marketing: With your permission, we may send text messages about our store, new products and other updates. Updates include payment reminders. Webhooks will be used to trigger the payment reminder messaging system.