Terms of service

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and accepted these terms of use and sale, which may be modified at any time.  

 In the event of a modification, the new version of the terms will be made available on our website. We invite you to consult this section regularly.  

 Shop Santé reserves the right to interrupt or suspend certain features of its website without notice.  

 The content of the site may contain inaccuracies or errors. Shop Santé reserves the right to correct, modify, or improve the content without notice.  

 Some information about products or services available on our site may not be offered in all regions. Their mention does not guarantee their availability.  

Our site may contain hyperlinks to third-party sites that are neither operated nor controlled by Shop Santé. We disclaim any responsibility for the content or the accuracy of the information on these external sites.  

All orders placed on the Shop Santé website are governed by these terms of use and sale. By placing an order, you confirm that you have read, understood, and accepted them.

When registering on our website, you are required to provide accurate information. You must promptly inform Shop Santé of any changes so that your information can be updated.

You must choose a password during registration. This password must remain confidential and must not be shared. You are responsible for all use of your account, including orders placed without your knowledge.

By placing an order, you agree to comply with these terms. Orders are subject to minimum and maximum limits and depend on product availability.

Orders placed on the website become final only once they have been confirmed by email. Shop Santé reserves the right to refuse an order without obligation to provide a reason.

Orders placed before a promotional sale announced on social media cannot be refunded, exchanged, or credited.

Shop Santé is committed to offering a price adjustment if an item is reduced within 10 days of purchase, upon presentation of the original receipt, and provided that the reduced price is still in effect at the time of the request. Not applicable if the purchase was made during a promotion. Promotions cannot be combined.

All Shop Santé products purchased in a Métro grocery store are subject to Métro’s sales policies and cannot be returned to Shop Santé stores.

3. Use of the Virtual Assistant

By signing up, you agree to receive promotional SMS/MMS messages. You may unsubscribe at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Messages may include promotions, payment reminders, and information about our products and services. Message and data rates may apply.

Here are the discounts available only on April 25 and 26, 2026: 30% off the entire Shop Santé line, 25% off bulk items and supplements, and 20% off our health grocery and ATP Lab products.

You must make a purchase of $150 before taxes and after discounts to be eligible for the gift bag.
There are 100 gift bags per store and 200 gift bags for online orders with home delivery.

In-store:

• A coupon is given to the first 100 people in line before the store opens. If fewer than 100 people are present at opening, coupons will continue to be distributed at the entrance until supplies run out.
• The minimum age required to obtain a coupon is 16 years old.
• You must present a coupon at the time of purchase to be eligible for the gift bag.
• The gift bag must be claimed before 12:00 AM on the same day; otherwise, it will not be provided.
• Once a coupon is obtained in line, it is not possible to line up at another store. It is not possible to obtain multiple coupons.

Online:

• The gift bag must be manually added at the end of your order in the “free items” section of the cart. If you are unable to add it, it means it is out of stock or your cart does not meet the eligibility criteria.
• Customer service cannot add a gift bag after the order has been placed.

Gift bags are not available for in-store pickup orders.

It is not possible to combine two invoices to reach a total purchase of $150. To receive a gift bag, the $150 amount must appear on a single invoice.

Gift cards can only be used in-store during the sale.

In the event of server outages due to high traffic, Shop Santé declines all responsibility.

Order processing for delivery may exceptionally take up to three (3) weeks during periods of high demand.

Products purchased during the sale are eligible for exchange and refund. Standard return conditions apply.

In-store pickup orders are prepared starting the Monday following the sale.

Products purchased prior to the announcement of the promotion (for example on social media) are not eligible for a refund, credit, or price adjustment to retroactively benefit from the announced discount.

Spin Ton Deal 

Half Price Sale

Shop Santé offers a subscription service. By subscribing to our service, you confirm that you accept our Terms of Use. Your subscription will be automatically renewed on a recurring basis, and your credit card will be automatically charged for the subscription products until you cancel your subscription. Taxes and delivery fees may apply. You can cancel your subscription at any time from the Subscriptions section of your account.  

Gift cards are valid in all Shop Santé locations and online . The gift card is not redeemable, not exchangeable for money, and non-refundable. In the event of loss, theft, or unauthorized use, the gift card cannot be refunded or replaced. This gift card has no value before its activation.  

Gift cards purchased online are only sent by email and cannot be sent physically by mail. It is possible to obtain a physical gift card in-store, usable in all shops.