Cancellation policy
Shop Santé offers certain products on a subscription basis. A one-time purchase is always the default option. You enroll in a subscription only when you expressly select that option and confirm your order.
How subscriptions work
Before you place your order, the product page and checkout display the applicable details, including the product, quantity, delivery frequency, recurring price, and subscription discount.
Your subscription renews automatically according to the frequency you selected. The payment method saved with Shopify is charged automatically at each renewal until you cancel the subscription.
Applicable taxes and shipping charges are calculated for each order. Shipping is free when the eligible order total reaches CAD 100. Shipping charges may apply below that threshold. Store pickup, when available and selected, does not include a shipping charge.
Prices, discounts, and promotions
The applicable price and discount are displayed before you confirm your subscription. Subscription discounts cannot be combined with certain sale prices, promotional codes, or other incompatible offers.
A product that is currently on sale may not be eligible for a new subscription. The terms of an existing subscription remain unchanged until you expressly confirm a modification.
The total amount of a renewal may change if you update the products, quantities, address, delivery method, or subscription frequency, or if applicable taxes change. The new amount will be shown before you confirm a modification.
Managing your subscription
Depending on the status and available options of your subscription, you may be able to:
- change the quantity, product, flavour, or delivery frequency;
- skip a delivery;
- pause or resume the subscription;
- change your address or delivery method;
- update your payment method through Shopify;
- cancel your subscription without a cancellation fee.
These options are available in the Subscriptions section of your customer account.
Any change must be confirmed before the deadline shown in your account to apply to the next renewal. The availability of certain products, formats, or flavours may vary. We will not substitute another product without your confirmation.
Cancellation
You may cancel your subscription at any time from the Subscriptions section of your account.
Cancellation stops future renewals and charges. However, it does not automatically cancel an order that has already been created or is being processed. An order that has already been processed remains subject to our return and refund policy.
Failed payments
If a payment is declined or requires additional verification, Shopify may ask you to confirm or update your payment method. Additional payment attempts may be made. Your subscription may be suspended if the payment issue is not resolved.
Shop Santé will never ask you to send your full credit card number by email.
Returns and refunds
Cancelling a subscription does not automatically entitle you to a refund for an order that has already been created. Returns, refunds, damaged products, and order errors are handled in accordance with our return and refund policy.