Shipping policy

Orders are subject to shipping fees based on the rates indicated on the website, calculated according to size, weight, and the selected service. Shop Santé reserves the right to modify its prices and shipping fees at any time.

Orders are delivered to the address provided at the time of purchase. For any changes, please contact customer service before shipment. If the address change has not been confirmed by our team, we cannot be held responsible.

Once an order is placed on the website, please allow 1 to 3 business days for processing. Delays may vary during sales and promotional periods.

Shop Santé works with third-party carriers for deliveries: GLS and Livrapide, as well as Canada Post for remote areas. Once the package leaves our facilities, we are no longer responsible for it. Shop Santé ensures that all orders leave our facilities safely.

Orders are delivered without a signature and left at the provided address, even if the recipient is absent. In case of damage during transit, please contact our customer service. In the event of theft or loss, Shop Santé will assist in the investigation to the best of its ability but cannot be held responsible.