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Frequently asked questions

There are no (almost) dumb questions!

It is important to consult a health professional before consuming these products, to ensure that they are suitable.

It is not possible to cancel an order once it has been shipped. For cancellations, please contact us at info@shopsante.ca or 1-877-404-8194.

Free gifts are offered when an invoice reaches a certain amount. It will be possible to select the free gift before proceeding to the payment of your order.

Unfortunately, it cannot be added once the order has been placed.

*Shop Santé reserves the right to withdraw free gifts, subject to one per order.

Gift cards purchased in-store are applicable to future purchases in our boutiques only.

For a gift card to be applicable to an online order, it must have been purchased online.

Mix the protein with water, milk of your choice or even your favorite juice! This supplement is a great addition to smoothies, yogurts, oatmeals, desserts and recipes!

Bulk supplements are good for 2 years, if stored in a cool, dry environment.
They may lose their effectiveness after 1 year and 6 months.

Our smart team will get back to you as soon as possible. Expect a maximum response time of 24 to 48 hours, excluding weekends. Please note that a single e-mail is preferable for a rapid response at info@shopsante.ca or .1877-404-8194.

*For all questions regarding your order, we suggest you prioritize communication by email, no need to use other platforms (Instagram, Facebook, Messenger).

It is impossible for us to know the return date of a product. It depends on our suppliers, and can take up to a few weeks.

However, you can sign up for e-mail notification of stock returns by clicking on "Notify me of stock status".

When the order is ready, a confirmation e-mail is sent. It can take from a few hours to a day to prepare an order at the branch.

It is always possible to contact the branch to find out the status of the order if the e-mail is not received.

Our shipping times are 1-3 business days for online orders. Please note that delivery times are 1-4 business days depending on Canada Post.

BCAAs are amino acids containing: leucine, isoleucine and valine. They are essential, meaning they cannot be produced by your body and must be obtained from food. BCAAs strengthen muscles, reduce muscular fatigue and alleviate
muscular pain.

EAAs, or essential amino acids, refer to the 9 essential amino acids present in muscle proteins. Proteins are made up of 20 amino acids, 9 of which the body cannot synthesize on its own. They improve performance, reduce muscle catabolism, promote muscle mass gain and aid weight loss.

  • Whey

Whey protein
-Contains lactose
-60%-80% protein
-Contains carbohydrate, fat.

  • Isolate

Isolate is Whey that has undergone an additional filtration step to remove carbohydrate, fat and lactose.
-90%-97% protein
-Ideal for optimizing recovery.

  • Beef

Derived from beef, specifically hydrolyzed collagen
-Contains no dairy products
-Digests very well (ideal for people with
digestion problems)
-Not recommended for building muscle mass.

  • Vegetal

Mainly made from rice, peas or hemp.
-May contain from 50% to 90% protein
-Contains no dairy or animal products

A branch has a product you'd like to buy?

It's a good idea to call ahead to confirm availability.

Fit Menu meals are available only in our branches. The meals are different every week, and you can follow us on social networks to find out what's new.

They are available for purchase individually, from 9 to 15$.

If you have dietary restrictions or allergies, please consult each product with care.

Free shipping is offered on all orders of 99$ and over, before taxes and after rebates.

All in-store purchases must be returned to the branch with the invoice.

Shop Santé only accepts returns in their original condition and packaging, accompanied by the original invoice, within a maximum of 30 days.

Online purchases must be returned by delivery to our address. Shop Santé reserves the right to refuse the return, exchange or refund of any products that do not comply with the terms of this policy.

Shop Santé is not responsible for side effects following the use of a product, or following the use of a product contrary to the manufacturer's recommendations.

*All products in the "Bulk" category are final sales, and cannot be returned, due to sanitary constraints surrounding the product.

During a sale, the price of the products displayed is the discounted price.

It is not possible to combine a promotional code with another, or with items that are already discounted.

In the event of a price display error or computer bug, Shop Santé reserves the right to refund the items in question without notice.

If you have any dietary restrictions, it's your duty to consult the nutritional information sheet for each product to make sure it's right for you. If in doubt, consult a health professional.

The shakes are available in our onsite branches. We offer a new flavor every week.

They're made with a protein blend that's a base of dehydrated milk, fiber and ice for the frosted effect.

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